Classification: Regular, Fulltime, Non-exempt, Hybrid

Location: Mountain View, CA

Department: Development

Position Summary

The Membership Coordinator is responsible for developing and managing supporting member stewardship events in collaboration with the Development Team and museum staff. This role will lead the acknowledgment process, including preparing letters, and emails. The Membership Coordinator leads efforts on key fundraising initiatives like Giving Tuesday and membership renewals, ensuring timely and accurate communication with stakeholders. Additionally, this position will manage the Chief Development Officer’s calendar, ensuring alignment with key events, meetings, and deadlines. Position requires some early morning, late evening and weekend hours on occasion

Responsibilities

Acknowledgement/Stewardship

• Prepare and manage acknowledgment letters and emails, providing guidance on the email process to colleagues.
• Coordinate the acknowledgment letter refresh process.
• Oversee membership renewals by ensuring timely communication and follow-up.
• Develop and manage supporting member stewardship events in collaboration with the Development Team and museum staff: Core Appreciation; President’s Lunch; Membership Receptions;
• Responsible for information tracking, and evaluation related to stewardship events.

Fundraising Initiatives

Lead the coordination of Giving Tuesday efforts, working with development, IT and communication teams to maximize outreach.

Administrative

• Manage the Chief Development Officer’s calendar, ensuring alignment with key events, meetings, and deadlines.
• Track notes and action items during bi-weekly Campaign meetings.
• Perform other duties as assigned to support the development team and museum objectives.

Other Responsibilities

• Uphold the professional standards of his/her field and always act in a manner that is consistent with the best interests of the Museum and will protect and enhance its reputation and standing within the community of museums.
• Show respect for coworkers and visitors and an understanding of and appreciation for the diversity of the Museum’s staff, volunteers, and audiences.
• Aspire to excellence in all aspects of his/her work and serves as a model for others.
• Maintain confidentiality.
• Suggest methods for improvement of job responsibilities and professional growth.
• Adhere to all CHM protocols, procedures, rules, and policies.

Qualifications and Skills

Background, Experience, Skills and Education

• Bachelor’s degree preferred.
• Previous experience in nonprofit membership coordination, development, or fundraising roles.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Experience managing donor databases and tracking software (Salesforce or similar).
• Excellent verbal and written communication skills, with a high attention to detail.
• Strong organizational and time management abilities to manage multiple priorities and deadlines.
• Problem-solving skills, with the ability to anticipate needs and proactively address issues.
• Highly collaborative and able to work across multiple teams.
• Self-motivated, with a positive and professional demeanor.

Benefits

• Fully sponsored Medical, dental, and vision benefits
• Partially sponsored Health dependent costs
• Health Savings Accounts (HSA) with employer contributions
• 403(b) retirement plan with 1:1 employer matching
• Generous PTO (Paid Time Off) benefits
• Fully sponsored Life and Disability Insurance
• Employee Discounts in museum store and onsite cafe

Salary Range: $28–30/hour

About CHM

At the Computer History Museum our mission is to decode technology—its computing past, digital present, and future impact on humanity. From the heart of Silicon Valley, we share insights from our research, our events, and our incomparable collection of computing artifacts and oral histories to convene, inform, and empower people to shape a better future.

At CHM, we believe that diversity and inclusion among our teammates is critical to our success. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

Our Values

At CHM, we strive to create a culture that is collaborative, caring, and fun, where we hold ourselves accountable, look for the best in each other, and learn together. These are our values: integrity, inclusiveness, innovation, communication, curiosity.

How to Apply

Are you ready to become a part of our team? In order to be considered for this position, applicants must include a cover letter, resume, and a list of three professional references and email to jobs@computerhistory.org. Please be sure to add the job title (exactly as it is spelled out on this site) that you are applying for in the subject line of your email.

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Classification: Exempt, Full-time, Hybrid

Location: Mountain View, California

Position Summary

View the job posting and application instructions here.

The post Chief Marketing and Experience Officer appeared first on CHM.

Classification: Regular, Fulltime, Exempt, Hybrid (20–40% onsite)

Location: Mountain View, CA

Department: Development

Reports to: Senior Director of Philanthropy, Campaign and Major Gifts

Position Summary

The Director of Philanthropy, Legacy and Major Gifts is responsible for the identification, cultivation and solicitation of major, annual, and planned gifts to benefit CHM. The primary responsibilities are to: (1) develop and implement programs and strategies to secure and document planned gifts for CHM, and (2) lead efforts to achieve major gift goals for the annual membership campaign.

Responsibilities

• Become knowledgeable and conversant in all aspects of CHM’s mission, exhibitions, initiatives, programs, and long-range plans.
• Craft and execute solicitation strategies for individual donors – write briefings and proposals, prepare correspondence, set meetings, make “the ask” (or prepare an appropriate solicitor), follow up all solicitations and steward the donation and the ongoing relationship.
• Cultivate and maintain a personal fundraising portfolio of approximately 150 donor prospects with the capacity to give $100,000 or more.
• Work with colleagues to create and implement a long-term stewardship plan involving written communications to donors, including specific reporting on outcomes achieved as a result of individual philanthropic support.
• Building on past peer screenings, develop a process for identifying and tracking our current trustee network as it relates to planned giving prospects.
• Assure data related to planned gifts is accurate and updated monthly.
• Provide leadership for the Planned Giving Task Force.
• Assure accuracy of the CHM prospect rating system.
• Ensure the integrity of donor relationships and philanthropic agreements.
• Assist with the implementation of strategic recognition and cultivation events Museum-wide.
• Serve as the development liaison for the Entrepreneurship Initiative, designing and advancing fundraising strategies that align with and support its goals.
• Participate in fundraising events and other opportunities to network with prospective and current donors.
• Other duties as assigned.

Qualifications

Background, Experience, and Education

• A Bachelor’s degree required; Master’s degree and/or CFRE preferred.
• 5+ years of similar work-related and non-profit experience preferred.
• Demonstrated success in identifying, cultivating and soliciting individual donors which resulted in a robust pipeline of new relationships and significant increases in funding.
• Ability to identify and work with collaborators to develop sophisticated strategy for high capacity donor prospects, locally and globally.
• Has a genuine interest and enthusiasm for all things techie.
• Excellent relationship-building skills and agility to build rapport with internal and external stakeholders around innovative ideas and programs.
• Comfortable with a start-up like culture, where multiple priorities and agendas evolve through collaboration and can emerge opportunistically.
• Exceptional communication skills; articulate, with proven ability to write effectively and speak persuasively.
• Proficiency with Salesforce a plus.
• Extensive knowledge of planned giving instruments.
• Superior organizational skills, with a strong sense of detail-orientation.

Benefits Offered

• Fully sponsored Medical, dental, and vision benefits
• Partially sponsored Health dependent costs
• Health Savings Accounts (HSA) with employer contributions
• 403(b) retirement plan with 1:1 employer matching
• Generous PTO (Paid Time Off) benefits
• Fully sponsored Life and Disability Insurance
• Employee Discounts in museum store and onsite cafe

Salary Range: $120k-$140k annually

About CHM

At the Computer History Museum our mission is to decode technology—its computing past, digital present, and future impact on humanity. From the heart of Silicon Valley, we share insights from our research, our events, and our incomparable collection of computing artifacts and oral histories to convene, inform, and empower people to shape a better future.

At CHM, we believe that diversity and inclusion among our teammates is critical to our success. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

Our Values

At CHM, we strive to create a culture that is collaborative, caring, and fun, where we hold ourselves accountable, look for the best in each other, and learn together. These are our values: integrity, inclusiveness, innovation, communication, curiosity.

How to Apply

Are you ready to become a part of our team? In order to be considered for this position, applicants must include a cover letter, resume, and a list of 3 professional references and email to jobs@computerhistory.org. Please be sure to add the job title (exactly as it is spelled out in this site) that you are applying for in the subject line of your email.

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Classification: Full-time with Benefits, Non-Exempt, Onsite

Location: Mountain View, CA

Department: Museum Services

The Computer History Museum (CHM), is the world’s largest, most comprehensive museum of the digital age, with an international reputation as a trusted cultural institution in the heart of Silicon Valley. For more than 40 years, CHM has preserved the technologies and captured the stories of the visionaries, disruptors, and pioneers of the com­puting revolution. With a mission to decode technology—its computing past, digital present, and future impact on humanity—the Museum’s exhibits, programs, and digital experiences provide opportunities for people of all ages, experiences, and backgrounds to explore and learn about technology.

The Museum Services team supports multiple functions within the Museum and serves as the first point of contact for all visitors. Their primary goal is to ensure that every guest has a positive, enjoyable, and safe experience, leaving with a greater understanding and appreciation of the Museum and its offerings. 

Position Summary

The Computer History Museum is looking for a Museum Services Associate to deliver outstanding visitor service as part of our Front of House team. The ideal candidate is responsible for ensuring that visitors have a positive, enjoyable experience and leave with a greater understanding and appreciation of the Museum and its offerings. Their primary responsibilities include selling museum tickets, providing assistance and information to Museum visitors, front desk reception, and monitoring museum appearance. If you enjoy working in a fun environment and collaborating with a warm, welcoming, and dedicated team, we encourage you to apply!

Responsibilities

• Greet visitors and provide them with excellent service in a friendly and helpful manner. This may include answering questions, resolving issues, and maintaining a welcoming and inclusive environment.
• Effectively operate ticketing and sales systems in accordance with the Museum’s standard operating procedures.
• Assist guests with coat/baggage check, lost/found, and ADA compliance requests.
• Communicate the Museum’s mission, history, current exhibits, and programs to visitors to ensure they have the information they need for a positive and memorable experience.
• Effectively communicate ticketing and membership benefits and pricing structure to visitors.
• Provide accurate and timely customer information via friendly, engaging phone support.
• Maintain the highest standards in the visual appearance, cleanliness, and functionality of museum spaces.
• Handle various administrative tasks, such as data entry, filing, and supplies.
• Communicate resource requirements, issues, and priorities to direct supervisor.
• Assist the museum store as needed with pricing, restocking, customer service and inventory counts.
• Performs other related duties as assigned.

Qualifications and Skills

• Customer-focused and team-oriented with strong interpersonal skills.
• Experience in retail, customer service or another similar role is preferred.
• Familiarity with Microsoft Office: Word, Excel, PowerPoint, and Outlook.
• Excellent written, verbal, and communication skills.
• Understanding of basic Point-of-Sale (POS) Systems, including credit card processing.
• Ability to multitask and be flexible in a dynamic and changing environment.
• Basic data entry skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to safely lift up to 30 lbs.
• Ability to stand for extended periods of time (up to 8 hours).
• High school degree or equivalent.

Benefits

• Fully sponsored Medical, dental, and vision benefits
• Partially sponsored Health dependent costs
• Health Savings Accounts (HSA) with employer contributions
• 403(b) retirement plan with 1:1 employer matching
• Generous PTO (Paid Time Off) benefits
• Fully sponsored Life and Disability Insurance
• Employee Discounts in museum store and onsite cafe

Salary: $23 per hour

About CHM

At CHM, we believe that diversity and inclusion among our teammates is critical to our success. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

How to Apply

Are you ready to become a part of our team? In order to be considered for this position, applicants must include a cover letter, resume, and a list of 3 professional references and email to jobs@computerhistory.org. Please be sure to add the job title (exactly as it is spelled out in this site) that you are applying for in the subject line of your email.

The post Museum Services Associate appeared first on CHM.